Help Centre

Answers to common questions, and a way to reach us if you need more.

Frequently asked questions

• How do I connect my LinkedIn account?

  Go to Account Settings and click Connect LinkedIn. You'll be redirected to LinkedIn to authorise ScoutHook — this takes about 30 seconds.

  If the button is greyed out or the connection fails, try signing out of LinkedIn in your browser first, then reconnect. LinkedIn tokens expire after 60 days; ScoutHook will notify you before that happens.

• Why does my voice profile take a few posts to improve?

  Your voice profile is built from examples you provide and the posts you generate. The AI needs a few samples to learn your tone, vocabulary, and style before posts start to feel consistently like you.

  You can improve results faster by filling out your Voice Profile in detail — especially your niche, audience, and preferred writing style.

• What are Hooks and which one should I use?

  Hooks are the opening style of your post — the first line that makes someone stop scrolling. ScoutHook uses 8 archetypes: Number, Contrarian, Confession, Pattern Interrupt, Direct Address, Stakes, Before/After, and Insight.

  ScoutHook automatically selects the best hook for your idea. You can swap to a different archetype on the preview screen if you want a different feel.

• My post didn't publish to LinkedIn — what happened?

  The most common causes are an expired LinkedIn token (reconnect via Account Settings) or a temporary LinkedIn API outage.

  If your token is still valid, wait a few minutes and try publishing again. LinkedIn occasionally rate-limits or rejects posts — if it keeps failing, submit a ticket and include any error message you saw.

• How does scheduling work?

  On the preview screen, click Schedule instead of Publish Now. Pick a date and time, and ScoutHook will publish automatically at that moment — you don't need to be logged in.

  You can view, edit, or cancel scheduled posts from the Schedule page. Your LinkedIn token must still be valid at publish time.

• How do I upgrade, downgrade, or cancel my plan?

  Go to Subscription to manage your plan. You can upgrade immediately; downgrades and cancellations take effect at the end of your current billing period.

  If you have a billing question that isn't answered there, submit a ticket and select Billing as the topic.